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Role: Process manager (Business transformation)

Contract type: Remote - Project (1 year)

Job description

The ideal candidate will be someone who is:

  • both energetic and creative
    Outstanding verbal and written communication abilities
  • Proven ability to learn new software independently and process quickly
  • Experience facilitating workshops on solution design and process design
  • Experience with business analysis and/or project management is a plus!

Main roles and responsibilities:

  • By analyzing process data and metrics, identify specific problems with business processes.
    Lead various teams in charge of critically assessing current procedures for efficacy, quality, and simplification.
  • Develop and implement process improvements to enhance operational effectiveness.
  • Create process workflows and designs that adhere to the regulations and policies of your clients.
  • Provide training programs on new processes as needed.
    Monitor and measure the benefits of post process implementation to ensure product quality, efficiency, and improvement. Identify risks and issues in business processes and systems. Identify and analyze business processes to be improved.
  • Lead a team that will be responsible for process assessments, and process design and redesign.
  • Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
  • Prepare business process reports for management and customers.
  • Maintain and update all the process related reports for reference purposes.
    Develop in-depth knowledge of the organization’s business lines and products.
  • Assist in promoting the implementation of best practices.
  • Recommend innovative business and technical solutions to improve operational effectiveness.



  • Bachelor’s degree in Business, Accounting, Finance or related field
  • Minimum 5 years of work experience managing various business transformation programs
  • Minimum three years of work experience analyzing business requirements with an understanding of how
    technology and industry best practice can be used to improve process and workflow
  • Familiarity and understanding of artificial intelligence & process automations are a huge plus
  • Strong verbal and written communication skills (Fluency in Spanish & French languages is a plus)
  • Understanding of how existing and new systems can be integrated to improve business unit performance
  • Ability to understand existing business processes and recommend improvements
  • Ability to learn industry specific practices and requirements
  • Ability to apply innovations in technology to business processes
  • Proficient in Microsoft Office
  • Oracle & SAP/ARIBA knowledge preferred
    Knowledge of Agile Processes preferred
  • Business savvy, a problem solver and critical thinker
  • Ability to manage change and coach others
  • Ability to travel if required (USA/CANADA)

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